How to cancel your Norton subscription

Sign in to your Norton account, open My Account, then My Subscriptions, click Cancel Subscription Renewal or Manage Renewal, and click Unsubscribe next to Plan Renewal. If the App Store, Google Play or the Microsoft Store bills you, cancel there instead, because Norton says that plan can be changed only in that store. The subscription runs to the end of the paid term, and a refund is a separate request to Norton.

By the Subby team·Last updated November 9, 2026

Start with who bills you

Anything billed through an app store, a service provider, a retailer or another reseller can carry "different cancellation and refund terms" from a plan bought directly from Norton.

How to cancel Norton in your Norton account

Do it before the day you are due to be charged.

1. Sign in to your Norton account.
2. On the My Account page, select the My Subscriptions tab.
3. Find the subscription you want to manage.
4. Click Cancel Subscription Renewal or Manage Renewal next to it.
5. Next to Plan Renewal, click Unsubscribe.
6. Select a reason and click Next.
7. If you still want to cancel, click No thanks, cancel my subscription, then Next.

Norton "may present options and offers to encourage you to keep your subscription." A confirmation message appears. "Allow up to 24 hours for this change to appear in your account." Cancelling the renewal of a main subscription also cancels the renewal of its linked add-ons.

How to cancel Norton on iPhone or iPad

If you bought inside the Norton app, Apple manages the plan. Norton says "you can cancel or change your subscription settings only from Apple App Store, Google Play Store, or Microsoft Store." The steps match the ones to cancel any subscription on iPhone:

1. In Settings, tap your name.
2. Tap Subscriptions.
3. Tap the Norton subscription.
4. Tap Cancel Subscription. You might need to scroll down to find it.

No Cancel button, or an expiration message in red text? Apple says the subscription is already canceled.

How to cancel Norton on Android

Sign in to the Google Account that has the subscription, then:

1. On your Android device, go to subscriptions in Google Play.
2. Select the Norton subscription.
3. Tap Cancel subscription.
4. Follow the instructions.

Can't find it? Google says it may be on a different account, so try switching between accounts. The guide to subscriptions on Google Play covers other apps.

What happens after you cancel

Cancelling stops the renewal, not the plan. "Your subscription will continue through the end of your already paid subscription term." After that it ends and you are not charged again. To turn renewal back on, click your name in your account, then My Subscriptions, then Activate Subscription Renewal.

Refunds, as Norton states them

Cancelling the renewal is not a refund. If you were already charged, contact Member Services and Support. A plan bought from Norton gets a full refund inside these windows:

Have one of these ready: an order number, a product serial number or a product key. Cancelling the contract has a condition: "Upon cancellation, you must uninstall and delete all copies of the software from your device(s)." Germany, the Netherlands, the UK and Quebec add pro-rated refunds on annual renewals after the 60 days. Plans an app store bills can follow other terms, and "Norton cannot issue refunds for subscriptions billed through partners."

Free trials

A Norton 360 or Norton VPN trial from the App Store or Google Play "requires a payment method" and starts an annual plan when it ends. Norton's rule: "you must cancel the subscription before the trial period ends." More in how to cancel before a free trial ends.

Deleting the app

It cancels nothing for a store plan: "Uninstalling the Norton app from your device does not automatically cancel your subscription."

The mistake that keeps you paying

Buying a second plan while the old one renews, or cancelling in the wrong place. Norton's double billing article says it happens when you "accidentally purchased more than one Norton product". With two active, Norton says you can share one with friends or family, or ask Member Services and Support for a refund. Check Norton, the App Store and Google Play once, stop the renewal of the plan you don't use, and keep the date of the one you keep with a reminder before the next charge. The guide to stopping a recurring payment covers the card side.